Updated on: 04/01/2025
Who We Are
Our website address is https://puffpouches.uk. We provide premium smoking and smoking accessories solutions. We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).
What Data We Collect
We collect personal data when you fill out a request form or contact us:
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- Identity & Contact Info: name, email address, phone number
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- Business Info (if applicable): company name, country, and industry type
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- Your Message: details you provide when requesting pricing or product info
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- Technical Data: IP address, browser, device type, anonymized site usage (via cookies or analytics tools)
How We Use Your Data
We use your data to:
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- Respond to pricing or product inquiries
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- Communicate with you directly about your request
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- Offer tailored recommendations based on your interests
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- Improve site performance through analytics
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- Send updates or offers (only if you opted in)
Legal Basis for Processing
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- Consent: when you voluntarily submit a form
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- Legitimate Interests: to improve user experience and respond to business inquiries
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- Legal Obligation: if required to comply with EU laws
Cookies
We use minimal cookies to:
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- Help improve our site performance
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- Understand how visitors browse our content
You can manage cookie settings via your browser. See our [Cookie Policy] for details.
Embedded Content
Our site may feature embedded content (e.g. videos, brand links, product catalogs). These third-party sites may collect data and use cookies just as if you visited their site directly.
Who We Share Your Data With
We only share data with:
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- Hosting and analytics providers
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- CRM or email tools (for managing inquiries, if used)
We don’t sell or trade your data, ever.
Data Retention
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- Inquiry data: retained as long as necessary to respond and follow up
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- Analytics data: anonymized and stored for internal insights
You can request deletion of your data anytime.
Your Rights Under GDPR
You have the right to:
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- Access your personal data
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- Correct or delete it
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- Withdraw consent
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- Request data portability
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- Object to or restrict how we process it
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- Complain with your local data protection authority
To exercise any of these, email us at hello@puffpouches.uk.
International Transfers
We may use services outside the EU. When we do, we ensure GDPR-approved safeguards are in place.
Contact Us
Email: hello@puffpouches.uk
